Recipes: Use These
Canonical good practices that consistently work in nearly all large scale knowledgework contexts.Helping Roles: The Consultant
The Consultant role is one of exerting influence to change the what of operations, limited to areas where you have been asked to help. Gaining the sponsorship to fix the right problem is important, as is gaining the credibility needed for influence. This is a...
read moreHelping Roles: The Contractor
The role of a Contractor is to provide extra skilled capacity at short notice. The change you bring is to tidy up how the work is done, chiefly by example. Proactively expanding beyond that is a direct route to frustration and broken client relationships. This is a...
read moreYour First Improvement Problem: Finding Time for Improvement
It's too easy to push back on improvement opportunities by claiming that you don't have time. When you say that, you have instantly identified your first improvement opportunity. One of my colleagues sent me this on Friday, and it's such neat encapsulation of the...
read moreHelping Roles: The Consultant
The Consultant role is one of exerting influence to change the what of operations, limited to areas where you have been asked to help. Gaining the sponsorship to fix the right problem is important, as is gaining the credibility needed for influence. This is a...
read moreHelping Roles: The Contractor
The role of a Contractor is to provide extra skilled capacity at short notice. The change you bring is to tidy up how the work is done, chiefly by example. Proactively expanding beyond that is a direct route to frustration and broken client relationships. This is a...
read more
Your First Improvement Problem: Finding Time for Improvement
It's too easy to push back on improvement opportunities by claiming that you don't have time. When you say that, you have instantly identified your first improvement opportunity. One of my colleagues sent me this on Friday, and it's such neat encapsulation of the...
read moreHelping Roles: The Consultant
The Consultant role is one of exerting influence to change the what of operations, limited to areas where you have been asked to help. Gaining the sponsorship to fix the right problem is important, as is gaining the credibility needed for influence. This is a...
read moreHelping Roles: The Contractor
The role of a Contractor is to provide extra skilled capacity at short notice. The change you bring is to tidy up how the work is done, chiefly by example. Proactively expanding beyond that is a direct route to frustration and broken client relationships. This is a...
read moreYour First Improvement Problem: Finding Time for Improvement
It's too easy to push back on improvement opportunities by claiming that you don't have time. When you say that, you have instantly identified your first improvement opportunity. One of my colleagues sent me this on Friday, and it's such neat encapsulation of the...
read more