So how can we handle others when we want them to change their behaviour? First and foremost, we should revise our approach.
Exploit variation in demand to create capacity for improvement.
A simple framework which incorporate and supplement whatever methodology the organization is using. This framework is based on one foundation, with four related principles.
Take the test to find out. But here’s a hint: you can’t. You task switch, and that takes time, even for trivial tests like these.