Deming on Firefighting

Deming on Firefighting
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EMEA Director, Digital Advisory & Consulting Services at HCL Enterprise Studio
Previously: Leader of software delivery portfolios in large scale orgs.
Specialism: Transforming complex delivery organisations to be more Lean/Agile.
Mindset: Continuous Improvement Obsessive
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Latest posts by Martin Burns (see all)
Putting out fires is not improvement. Finding a point out of control, finding the special cause and removing it, is only putting the process back to where it was in the first place. It is not improvement of the process. W Edwards Deming One of the problems that besets...

Burns’ Corollary to McGregor’s Theory of X & Y

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EMEA Director, Digital Advisory & Consulting Services at HCL Enterprise Studio
Previously: Leader of software delivery portfolios in large scale orgs.
Specialism: Transforming complex delivery organisations to be more Lean/Agile.
Mindset: Continuous Improvement Obsessive
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Latest posts by Martin Burns (see all)
I had this as my mail signature for a long time. It’s too long to fit in a tweet, so, blogged. McGregor’s Theory of X: People are lazy and need close monitoring & tough carrot/stick management to make them work. McGregor’s Theory of Y: People are...

Failing Pull Systems, Gateway to Working Pull Systems and Single Piece Flow

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EMEA Director, Digital Advisory & Consulting Services at HCL Enterprise Studio
Previously: Leader of software delivery portfolios in large scale orgs.
Specialism: Transforming complex delivery organisations to be more Lean/Agile.
Mindset: Continuous Improvement Obsessive
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Latest posts by Martin Burns (see all)
I refound this Mike Rother quote today from where I’d cited it a couple of years ago. Anytime you start up a pull system, it will crash and burn within a short time. There will be glowing and charred pieces, so to speak. But it is precisely these charred and...

Now *That’s* How to Make Problemsolving Ubiquitous

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EMEA Director, Digital Advisory & Consulting Services at HCL Enterprise Studio
Previously: Leader of software delivery portfolios in large scale orgs.
Specialism: Transforming complex delivery organisations to be more Lean/Agile.
Mindset: Continuous Improvement Obsessive
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Latest posts by Martin Burns (see all)
John Shook’s experience shows just how important problemsolving is at Toyota — it comes before any other job skill for the graduate intake. When I joined Toyota in Toyota City (where for a time I was the only American) in late 1983, every newly hired...

The Impact of Process Chaos

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EMEA Director, Digital Advisory & Consulting Services at HCL Enterprise Studio
Previously: Leader of software delivery portfolios in large scale orgs.
Specialism: Transforming complex delivery organisations to be more Lean/Agile.
Mindset: Continuous Improvement Obsessive
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Latest posts by Martin Burns (see all)
Processes fraught with randomness and chaos tend to lead us to incorrect conclusions about what is real, what is possible and what is not. Liker & Meier – The Toyota Way Fieldbook

Find the True Problem to Get the Most Significant Results

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EMEA Director, Digital Advisory & Consulting Services at HCL Enterprise Studio
Previously: Leader of software delivery portfolios in large scale orgs.
Specialism: Transforming complex delivery organisations to be more Lean/Agile.
Mindset: Continuous Improvement Obsessive
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Latest posts by Martin Burns (see all)
There’s a saying that mocks both America & Japanese styles of problem solving. The Americans say Ready, fire, aim. The Japanese say Ready, aim, aim, aim, fire. Liker & Meier, The Toyota Way Fieldbook I’m thoroughly sick of having short termist...