Anyone considering themselves as part of the Lean-outside-manufacturing community should read this – it’s the scientific and economic basis for why the flow aspects of Lean work in the context of time to market criticality and high variance, and full of practical advise on what this should look like.
It’s entirely waffle free to the point of terseness, and so full of good solid advice and
aha! moment explanations that I had to resort to the highlighter just to help me prioritise. I now have highlighted sections on almost every page.